Here you will find information about BoatLab.dk, how to contact us, customer service, guidance on how to complete a purchase, and our opening hours. 

We look forward to serving you, and if you have any questions, complaints, or praise, you are always welcome to contact us.

Address:

BoatLab.dk by Carlab
Amtmandsvej 1
4300 Holbæk

(This address is for administration only. Pickup, drop-off, and customer visits are not possible)

Information:

Phone: 70 277 677
E-mail: info@BoatLab.dk
Web: www.BoatLab.dk
Legal name: Carlab
Company form: Sole proprietorship
SE/CVR: 27331939
Founded: 2003
Bank: Ringkjøbing Landbobank 7670-0004598004

Phone opening hours

Monday - Friday: 08.00 – 20.00
Weekend: 10.00-16.00
Public holidays: 10.00-15.00

The above hours apply to both email and phone support. We strive to respond to all emails within 24 hours on weekdays.
 

Customer service point

BoatLab.dk is an online store; it is NOT possible to pick up items or shop locally. For BoatLab.dk, it is important that you feel you receive proper service. If you disagree with a case or a decision, please send an email explaining the case from your side, from start to finish, and we will review the case again and get back to you with an explanation and answer. Most problems are solved easily and quickly, so please contact us so we can resolve the matter.
 

Info on returns/complaints

If you have returned an item or submitted a complaint, you will always (if we have your email address) receive an email confirming that we have received the item/package. The email will provide information about the process regarding the handling of your cancellation/complaint.

You can find the standard return form here: Return form
 

How to shop at BoatLab.dk

To make a purchase on BoatLab.dk, you need to go through 5 steps.

1. Find the item(s) you want to buy, add them to the cart, and proceed to checkout.
2. Enter your personal information.
3. Choose shipping/payment method
4. Select payment method, and accept the terms and conditions
5. Check that all information is correct on the summary page and approve the purchase.